Valencia Smile Expert LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.
1. Information We Collect
We may collect the following types of information:
Personal Information:
• Full name
• Email address
• Phone number (including mobile number for SMS)
• Mailing address
• Date of birth
• Any other information you provide through contact forms or during appointments
Non-Personal Information:
• Browser type and version
• IP address
• Device type and operating system
• Pages visited and time spent on our website
• Referring website or source
2. Cookie & Tracking Practices
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use:
• Essential Cookies: Required for the website to function properly (e.g., session management, security).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
Your Cookie Choices:
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
Third-Party Tracking:
We may use third-party services such as Google Analytics and Facebook Pixel to analyze website traffic and marketing performance. These services may collect information about your online activities across different websites.
3. Data Security and Handling
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security assessments and updates
• Employee training on data protection
• Access controls limiting data access to authorized personnel only
Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, it will be securely deleted or anonymized.
Please Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
4. User Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You may opt-out of receiving marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a commonly used, machine-readable format.
• Right to Restrict Processing: You may request that we limit the processing of your personal information under certain circumstances.
To Exercise Your Rights:
Please contact us at info@valenciasmileexpert.com or call (661) 254-5200. We will respond to your request within 30 days.
5. Mobile Information Sharing Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service, appointment scheduling software, and SMS delivery services, is permitted solely for the purpose of providing our services to you.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing purposes.
6. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiries and provide customer support
• To schedule and manage your dental appointments
• To send appointment reminders and confirmations via SMS or email
• To provide dental services and follow-up care information
• To process payments and billing
• To improve our website and patient experience
• To send promotional offers (only with your consent)
• To comply with legal obligations
7. Sharing Your Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
• Service Providers: With trusted partners who assist in operating our website, delivering services, or processing payments (e.g., appointment scheduling software, SMS service providers).
• Legal Obligations: When required by law, court order, or government request.
• Protection of Rights: To protect our rights, property, safety, or the rights of others.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before submitting any personal information.
9. Children’s Privacy
Our website and SMS services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately so we can delete such information.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information (we do not sell your personal information)
• Right to non-discrimination for exercising your CCPA rights
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Valencia Smile Expert LLC
Address: 27420 Tourney Rd, Suite 240, Santa Clarita, CA 91355
Phone: (661) 254-5200
Email: info@valenciasmileexpert.com
Website: www.valenciasmileexpert.com