Welcome to Valencia Smile Expert LLC. By using our website, services, or opting into our SMS/text messaging program, you agree to be bound by these Terms of Service. Please read them carefully.

1. Age Restriction (18+)

You must be at least 18 years of age to use our services, website, and SMS messaging program. By using our services or opting into our text messaging program, you confirm that you are 18 years of age or older. If you are under 18, you may not use our services or opt into our SMS program without the consent and supervision of a parent or legal guardian.

2. Description of SMS Use Cases

By opting into our SMS/text messaging program, you consent to receive the following types of messages from Valencia Smile Expert LLC:

• Appointment reminders and confirmations

• Appointment rescheduling notifications

• Follow-up care instructions after dental procedures

• Recall and preventive care reminders

• Billing and payment notifications

• Office announcements (closures, schedule changes)

• Promotional offers and special discounts (optional)

• Dental health tips and educational content

Message frequency varies based on your appointment schedule and interaction with our services. You may receive approximately 2-4 messages per month, though this may vary.

3. Opt-Out Instructions

You can cancel the SMS service at any time. Simply text “STOP” to any message you receive from us. Upon sending “STOP,” we will send you a confirmation message confirming your unsubscription. After this confirmation, you will no longer receive SMS messages from Valencia Smile Expert LLC. If you wish to rejoin our SMS program, you may sign up again through our website or by contacting our office directly.

4. Customer Support Contact

If you experience any issues with the messaging program or have questions, you can get help by:

• Texting “HELP” to any message you receive from us

• Calling us at: (661) 254-5200

• Emailing us at: info@valenciasmileexpert.com

• Visiting our office at: 27420 Tourney Rd, Suite 240, Santa Clarita, CA 91355

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM PST.

5. Message & Data Rate Disclosure

Message and data rates may apply to any messages sent to you from us and to us from you. These charges are determined by your wireless carrier and are not the responsibility of Valencia Smile Expert LLC. Message frequency varies based on your appointment schedule and interactions with our practice. For questions about your text plan or data plan, please contact your wireless provider directly.

6. Carrier Liability Disclaimer

Carriers (including but not limited to AT&T, Verizon, T-Mobile, Sprint, and other wireless carriers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier and their network coverage. Valencia Smile Expert LLC is not responsible for any delays, failures, or errors in message delivery caused by your wireless carrier, network issues, or device compatibility problems.

7. Purpose of Data Collection

The information you provide will be used to respond to your inquiry, schedule appointments, provide requested dental services, send appointment reminders, and improve your patient experience. Your data will not be shared with third parties without your consent, except as required by law or as described in our Privacy Policy.

8. Privacy Policy

For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy at: www.valenciasmileexpert.com/privacy-policy

9. Accuracy of Information

You certify that the information provided is accurate and complete to the best of your knowledge. Misuse or fraudulent submission of any forms or information is prohibited and may result in termination of services and/or legal action.

10. Non-Binding Communication

Submission of contact forms or opting into our SMS program does not constitute a binding agreement or contract for dental services. A formal agreement or consent form will be required for any treatments provided by Valencia Smile Expert LLC.

11. Response Time

While we aim to respond to inquiries promptly, response times may vary depending on the volume of requests and office hours.

12. Limitation of Liability

Valencia Smile Expert LLC is not liable for any loss, damage, or inconvenience caused by delays, inaccuracies, or failures to respond to inquiries submitted through our website, contact forms, or SMS messaging program.

13. Spam and Abuse

Submissions intended for spam, solicitation, or other misuse of our contact forms or messaging systems will not be tolerated. IP addresses and contact information may be flagged and blocked if misuse is detected.

14. Intellectual Property

Any materials or ideas shared with Valencia Smile Expert LLC via our website or messaging systems may not infringe upon the intellectual property rights of any third party. All content on our website is the property of Valencia Smile Expert LLC and is protected by applicable copyright laws.

15. Data Security

While we implement appropriate technical and organizational measures to protect your data, we cannot guarantee complete security. By using our services, you accept the inherent risks of online communication.

16. Changes to Terms

We reserve the right to update these Terms of Service at any time without prior notice. Changes will be posted on this page and will take effect immediately upon publication. Your continued use of our services after any changes constitutes acceptance of the updated terms.

17. Governing Law

These Terms of Service are governed by the laws of the State of California.

18. Contact Information

Valencia Smile Expert LLC

Address: 27420 Tourney Rd, Suite 240, Santa Clarita, CA 91355

Phone: (661) 254-5200

Email: info@valenciasmileexpert.com

Website: www.valenciasmileexpert.com